Please note that we try to accommodate our client’s where at all possible.We do have some rules however, listed below:

• Refunds do not apply if shipping has taken place and delivery has not taken place on time.
• We cannot provide a refund for personalised items. 
• Refunds can only be requested if a major flaw in the item is found or it has been damaged. Shipping costs will not be refunded.
• A refund will be issued once damaged / returned items are received.
• Shipping returns are at the cost of the buyer.
• Refunds/returns will not apply for goods lost / damaged in the postage system, claims will need to be made with the postal carrier.