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COVID-19 UPDATE: Due to Covid-19 Pandemic, shipping times have been impacted significantly. We offer Standard and Express shipping, but would recommend you choose Express if you need your item in a specific timeframe. Thanks for your understanding during this uncertain time.
TIME TO CREATE YOUR ITEM: All items are made to order (we create it specially for you). Please allow 1-2 weeks for us to create your item, then add shipping time to that to get an estimate of when you can expect it.
Local Shipping (Australia)
Standard shipping is sent via AusPost Parcel Post and usually takes around 5-8 business days after processing time.
Please note that depending on your location, it can take longer than this and we are not liable for any delays due to the postal system.
You can choose AusPost Express when checking out if you’re in a hurry for your item which usually takes around 3-5 business days. Once again, please note that depending on your location, it can take longer than this and we are not liable for any delays due to the postal system.
Please note international shipping delivery takes between 6-27 business days from date of shipment, if no unforseen delays occur ie. customs delays, travel embargo’s etc.
All standard international shipping is sent via AusPost and can be tracked online.
Express international shipping upgrade is available via DHL Express for delivery within 7-10 business days.
Customs and import taxes
Buyers are responsible for any customs & import taxes that may apply. We are not responsible for delays due to customs.
We make every effort to ensure that your items arrive on time. We make and ship your items within the specified time frames and will contact you if there is any problem with the production process.
Once we hand your items over to the postal service, we are no longer in control of it although we will try to assist where we can. We recommend that you contact your closest USPS (if we shipped with AusPost) or DHL (if applicable), with the tracking number provided as they will have access to the most updated and accurate information regarding your items. We are not responsible for items which are delivered late or lost in transit.